Subscription Help For Monthly Box Members
If you are part of the monthly box club and need help with your next delivery, start here. We can assist with address changes, gift subscriptions, skipped months, box timing, and questions about what is included in a particular selection. The team works from our Franschhoek village base and handles deliveries across South Africa, including coastal areas where humidity can affect storage and inland areas where access times may vary.
For the best service, send your request through the enquiry form on our contact page and include your full name, delivery town, and the month you are asking about. That helps us trace the order quickly and avoid delays, especially during busy tasting seasons and public holiday periods.
- Delivery address updates
- Gift subscription support
- Missing or late box queries
- Monthly selection questions
Booking Support For Tastings And Private Events
Our tasting evenings and private events are hosted in Cape Town, Stellenbosch, Franschhoek, Johannesburg and Durban, with private bookings available for homes, offices, venues and wedding functions. If you need help choosing the right format, we will guide you on guest numbers, timing, glassware, pairing menus and setup requirements. For corporate groups, we can also advise on indoor venues that work well during load-shedding and on locations with suitable parking or access for larger teams.
We support bookings for birthdays, engagement bubbly evenings, food pairing dinners, team building sessions, beginner workshops and seasonal club pop ups. If your date is flexible, mention that in your enquiry and we will help you find a practical option.
- Private home tastings
- Corporate tasting events
- Wedding wine planning
- Virtual group tastings
Delivery, Collection And South African Town Support
Monthly boxes are delivered across South Africa, while some event supplies and club items may be arranged for local collection depending on the booking. Thabo and the logistics team handle routing, timing and safe packing so bottles arrive in good condition. If you are in a busy metro area or a smaller town, our support process is the same: clear details, quick checks, and a practical response.
We regularly assist clients in Franschhoek, Stellenbosch, Cape Town, Johannesburg, Durban, Paarl, Somerset West and Constantia. If your address is in a complex, estate or office park, please include access notes. This helps us plan for security gates, delivery windows and any municipal restrictions that may affect drop off times.
- Estate and complex delivery notes
- Business address support
- Town and metro routing questions
- Collection guidance where available
Club Member Questions And Account Changes
If you need to update membership details, pause a plan, change a recipient, or ask about a club event invite, our membership support process is straightforward. Anika manages club membership queries, while Leandri assists with member experience questions and follow ups. We try to keep communication clear and personal, with no unnecessary back and forth.
When sending a request, include the name on the membership, your current delivery town, and the exact change you want made. If you are writing about a gift membership, please add the recipient name too. That small bit of detail helps us sort matters faster and keeps your club experience running smoothly.
- Name and address changes
- Gift recipient updates
- Pause or resume requests
- Event invitation assistance
Wine Selection, Pairing And Cellar Journal Queries
Questions about the wines in your box, food pairing ideas or the notes in the Cellar Journal can be sent through to the support team as well. Megan leads wine selection and Yusuf edits our journal content, so we can help with tasting order, serving temperature, pairing suggestions and general club education. If you are hosting at home, this is especially useful when you want to match sparkling wine with starters, seafood, poultry or celebration cakes.
We also help beginners who are still learning the basics of wine and bubbly service. If you are unsure about how to open, chill or store bottles correctly, ask us. Coastal homes, hot kitchens and sudden power cuts can all affect wine service, so practical advice matters.